Privacy & Data Governance Policy

Information We Collect

When you visit Manikaya.com, consult our spiritual guides, or place an order for consecrated talismans, we collect specific categories of information necessary to deliver our services:

• Contact & Identification Details: Full name, shipping address, billing address, telephone/WhatsApp mobile number, and email address.
• Spiritual & Customization Data: Wrist circumference, gemstone intention selections (e.g. Abundance, Protection, Chakra Balancing), astrological zodiac signs, or birth details voluntarily shared for energization rituals.
• Transaction & Order History: Order numbers, items purchased, chosen payment modality (UPI, Cards, Net Banking, or Cash on Delivery), and invoice records. Note: Manikaya never stores complete credit/debit card numbers or CVVs. All electronic transactions are tokenized via PCI-DSS certified gateways.
• Technical Telemetry: IP address, browser type, operating system, and anonymized user behavior via strictly controlled analytical tags (Google Analytics 4 / Google Tag Manager).

Purpose of Data Processing

Your data is processed in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) for the following legitimate purposes:

• Order Fulfillment & Energization: Hand-crafting your bracelet, conducting the 108 Vedic mantra energization ceremony, and preparing consecrated packaging.
• Logistics & Tracking: Coordinating with insured delivery partners (Bluedart, Delhivery, DTDC, India Post) to ensure seamless transit to your doorstep.
• Devotee Concierge & Support: Providing tracking updates via SMS, WhatsApp, and email, and resolving sizing or spiritual queries.
• Security & Fraud Prevention: Verifying high-value Cash on Delivery (COD) orders to prevent non-genuine dispatches.
• Sanctuary Communications: Sharing seasonal solstice energizations, Vedic astrology forecasts, and private devotee releases (with instantaneous one-click unsubscribe access).

Payment Security & 256-Bit Encryption

Security is the cornerstone of our digital temple. All sessions on Manikaya.com are encrypted with industry-standard 256-bit SSL (Transport Layer Security).

Disclosure of Information

We do not disclose your personal details to outside parties, except in the limited circumstances described below:

• Logistics Carriers: We share your recipient name, postal address, pin code, and contact number with contracted couriers solely to complete physical delivery.
• Transactional Communications: Encrypted notification platforms (SMS, WhatsApp API, and secure SMTP gateways) used to send order invoices and tracking numbers.
• Legal Obligations: If compelled by applicable Indian law, subpoena, or lawful judicial authority to protect the rights, property, or physical safety of our sanctuary and devotees.

Cookies & Session Analytics

Cookies are minute cryptographic tokens stored on your device that allow our digital sanctuary to recall your active session:

• Essential Functional Cookies: Necessary to maintain your active shopping cart, currency preference, and secure authentication state.
• Performance & Analytics Cookies: Aggregated, anonymized browsing patterns that assist us in improving website speed, mobile responsiveness, and intuitive navigation.
• Managing Preferences: You may adjust cookie permissions via your browser settings; however, disabling essential cookies may impact checkout functionality.

Devotee Rights & Grievance Redressal

As a patron of Manikaya, you hold absolute rights under Indian data protection laws to:

• Request a comprehensive copy of all personal data held in your devotee profile.
• Request rectification of inaccurate postal addresses or contact details.
• Request complete erasure (Right to be Forgotten) of non-statutory personal data.
• Revoke consent for promotional newsletters or spiritual dispatches at any time.