Eligible Conditions for Return / Replacement
Because each Manikaya bracelet is cleansed and consecrated to a specific devotee's energy, we maintain clear guidelines to balance spiritual sanctity with devotee protection:
- Physical transit breakage (cracked beads, severed cord during courier handling).
- Defective closure, loose elastic knot, or gemstone chip upon opening the package.
- Wrong product or wrong bead size dispatched compared to your invoice.
- Noticeable flaw or missing certificate of authenticity.
- Natural geological inclusions, subtle color nuances, or raw mineral textures inherent to authentic crystals.
- Damage resulting from rough physical mishandling, showering, or chemical exposure (perfumes, chlorine).
- Requests submitted after the 7-day delivery window has expired.
- Products returned without their original velvet pouch and sacred certificate.
Step-by-Step Replacement Process
Initiating a replacement or return is fast and handled with empathy by our spiritual concierge:
Capture Photo/Video
Take a clear photograph or unboxing video highlighting the transit issue or damaged component.
Notify Devotee Care
WhatsApp our concierge at +91 82937 05501 or email care@manikaya.com with your Order ID (e.g. MNK-2026-XXXX).
Insured Reverse Pickup
Our courier partner will schedule a convenient doorstep pickup within 24-48 business hours at zero cost to you.
Consecration & Re-dispatch
Upon verification, a freshly consecrated replacement is blessed and dispatched within 2 business days.
Refund Disbursement & Timelines
If you opt for a monetary refund rather than a consecrated replacement, funds are disbursed according to the original payment channel:
- Prepaid Orders (UPI, Google Pay, PhonePe, Cards, Net Banking): Refunds are processed immediately through our payment gateway (Razorpay/Cashfree) and reflect in your original bank account within 3 to 5 business days.
- Cash on Delivery (COD) Orders: Our concierge will request your preferred bank account details or UPI ID (via secure verification link) and initiate a direct NEFT/IMPS transfer within 24 to 48 hours of package inspection.
- Store Energy Credits (Optional): If chosen, instant store credit with a 10% bonus voucher is credited to your devotee account immediately.
Spiritual Handling of Returned Gemstones
🕉️ The Manikaya Sanctity Promise
We believe deeply in vibrational integrity. Returned gemstone pieces are never repackaged or re-sent to other devotees. They are reverently retired, immersed in consecrated rock salt and holy river Ganga water, and dismantled for educational displays or return to Mother Earth in our sacred sanctuary garden.
Order Cancellation Policy
Because every talisman is consecrated individually before shipping:
- You may cancel your order free of charge at any time prior to the consecration packaging stage (usually within 12 hours of placing your order).
- Once an order has been energized and an express AWB tracking number has been generated with the courier, cancellation is no longer possible; however, you can proceed via our 7-day replacement workflow upon delivery.
